Customer Testimonials near Springfield MA
They sold me a car with a flat tire and didn’t even care to try to remedy that.
I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted.
No communication nothing but lies and run around Damaged every one of my rims set up to let them fix this had 5 months to prepare has had my car for 3 days have done nothing to fix my rims lied multiple times to me no customer service at all won't even say sorry for their screw up so now it's time to call the lawyer in and teach them what accountability is Stay away from this dealership and it's utterly incompetent workers
I am satisfied with the level of customer service I received during my recent visit. My service advisor Jeremy Copsey has always been extremely professional, honest, friendly and helpful. I can say with confidence that Jeremy and the team have my trust when it comes to taking my car for service and the place I plan on taking my car in the future.
Sara was my specialist for this oil change. She was welcoming, kind and made sure I was comfortable during my wait time. She was also very kind to my daughter who was with me during the drop off of my car! Sara was amazing and I would return to this dealership because of her great service!
Car was clean and tidy after a big service. Work was done properly and I’m very pleased
Courteousprofesssional,clean,timely,knowledgeable,organized,good coffee,selection,convinience,competitive,friendly,fast,non aggressive,bright
My vehicle was brought (2023 Genesis G70) for service on 10/12/2024. For an oil change and tire rotation. Service advisor Jeremy had looked into the vehicle and confirmed that there was a recall on the vehicle and it would just be a quick update won’t take long. While my vehicle was in service I was given a call by Hunter in the sales department asking me if I wanted to get my vehicle appraised I told them no, I just got the vehicle and he proceeds and says “well I’m sure you can’t afford another one anyways” 5 hours later ... Read More DealerRater - Oct 16, 2024
Service team was amazing and honest. Appreciate the communication prior/during/ and after my scheduled services. Thanks Jeremy and team
Service coordination was difficult. Very poor communication and car came back without being cleaned. It took several calls with no call backs to find any information. Second time communication has been poor
Great dealership ,Carlos , Matt , Sara great to deal with them , they take care of their customers
Very courteous, pleasant and prompt. Work performed in a timely manner. Comfortable wait area and gave a package of delicious cookies for our patronage. Highly recommended!
Timely scheduled Diagnosis of my problem communicated well what needed to be done I would rank Sara 10for the service my car
The customer service was on point. My vehicle was serviced in a timely manner and I was overall happy with my experience
10 visits to correct minor issues. Problems remembering to order parts for months, order the wrong parts, not installing parts that the vehicle was there for, damaging vehicle during a “wash” which must have been done with a shop broom and then breaking a windshield when correcting the damage. When questioned about damage, the service manager blamed me (always photo or video your vehicle before visits, which I did) then his tech and then walked away saying he would not help and continued to complain about the situation loud enough to be understood across their garage area to his shop staff ... Read More DealerRater - Aug 14, 2024
Attentive. Responsive. Efficient. Friendly. In particular Sara handled issues quickly with little wasted time and effort.
The Genesis Northampton online and in-person team were exceptionally responsive to all my inquiries. My salesperson, Melissa, was helpful and patient. The only reason I've giving a four star rather than five star rating is because, given that Genesis is a luxury brand, there should be separate Genesis dealerships rather than co-locating Genesis at a Hyundai dealership. I understanding this change is in progress.
Competitive pricing and easy to deal with. Did the whole deal from NYS with ease for the lease of an Electrified GV70. They even delivered!
Melissa was wonderful. She was personable, engaging and highly professional, with a great sense of humor and a warm, friendly manner. She took a lot of time with us and was extremely helpful throughout the transaction. Bravo!!
From a friendly welcome to reviewing work done, everyone was very courteous & professional. My service specialist Jeremy, seemed very knowledgeable and empathetic, walking me through what had been done and what was needed to complete the repairs. I was promised a return call, if it doesn’t happen I will update review.
Omar was extremely rude and intimidating. He made looking for a car a horrible experience. Joe followed up with me via email and was no better. I would not recommend this dealership.
Great service and very friendly workers. Got the help i needed. I would definitely recommend
Sara in the service department was amazing. She fit me right in for a recall on my vehicle, before I left out of town for the weekend!
Recently I purchased a 2024 Genesis G70 from Genesis of Northampton. When I walked into the dealership for the first time, Jack Coach greeted me with a warm, welcome smile. Jack helped me navigate through the process of choosing the best car selection for my needs and desires. He answered questions that I had, and helped me to understand the workings of the vehicle. Also, Sean was helpful in guiding me through optional services that were available. I am grateful that my experience at Genesis of Northampton was positive, and I feel confident that my return trips for future service will ... Read More DealerRater - Mar 30, 2024
Horrible customer service. Made an appointment for 4 new tires, alignment, oil change and new fuel pump because of a recall. I live 94 miles away from the dealership so I made sure everything was confirmed before I drove there and dropped my car. The only thing completed was the oil change because they “forgot” to order the tires and the fuel pump is on “back order”. To make matters worse, I asked them to lock my key in the vehicle so I could pick it up after hours using my second key. When I picked up the vehicle they had not ... Read More DealerRater - Mar 28, 2024
Very professional. Understand nd explained everything what was going on. Highly recommend. Looking forward to dealing with genesis. A+
Really friendly service, and think the video of your vehicle is an outstanding touch of class. Car wash at the end is a cherry on top. Thanks, and keep up the good work
Carla and Melissa were wonderful to work with. I did have a waiting period to receive my Gv70, but it was worth the wait. Looking forward to working with Genisis of Northampton
Valet driver was early and very courteous. Work was done perfectly. Customer service was top-notch. Would highly recommend the dealership.
I recently had a recall service at Country Hyundai and was pleasantly surprised by the attention and professionalism of the dealership. This was a 180 degree positive change from my previous experiences with them. They finally get customer service.
Very nice experience. Roger and Shaun very helpful and made buying a vehicle an enjoyable time
Vasilios took good care of me and my vehicle. He went above and beyond what was expected
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does this dealership only care about selling cars and not about the treatment customers receive ... Read More DealerRater - Jul 26, 2023
Wonderful experience with salesman Roger, finance department, and delivery specialist. Treated with respect and attention beyond what I have experienced at any other dealership. Hat's off!
This was my first experience purchasing a cr online. The folks at Genesis of Northampton did a wonderful job. My g90 is a joy to drive and I could not be happier. Thanks again for your great service.
This is my second new vehicle experience with Genesis of Northampton. Bill McHugh and Chris Shultz remain incredible assets to this dealership. I appreciate their relaxed process that allows a car buying experience to feel more friendly and patient than stereotypical car buying experiences. Bill is outstanding with being receptive to customer needs, and works hard to accommodate them. Just as last time, he kept me well informed about the process progression; this left me knowing that he was concerned and cared about me as more than a number. This care continued into my ownership experience, receiving friendly calls to ... Read More DealerRater - Jan 14, 2023
Very friendly staff and fair deal. We’ve bought a number of cars from them all same experience.
Purchased multiple vehicles from here and had a great experience each time. Very upfront with everything and take their time to make sure you understand everything about your vehicle. Actually make getting a car enjoyable.
Just picked up our brand new G70 and don’t remember being more impressed with a vehicle, ever!! This car is amazing! Everyone at Genesis of Northampton were great to work with! Our salesperson Tim Kent was great to work with and incredibly patient helping up find the perfect car and again showing us how to use everything. An absolutely wonderful experience from beginning to end.
Top notch customer service in the Service Department! My first experience dealing with this dealership and Kai and the other people in service department were great to work with!
Brian was excellent, arranged for a maintenance pickup and delivery on my schedule. Team did a great job including complimentary cleaning. Very pleased.
Great, no hassle dealership. Sales and service are very friendly before and after the sale. Service didn’t try to do an unnecessary work and immediately ordered the part that I needed.
Rodd was very knowledgeable about the product and encouraged us to test drive different models. Trade in amount was considerably more than other dealers offered. Located specific car we wanted at another dealership and arranged for swap promptly. Very happy with purchase decision so far.
Sami was awesome. Kept me up to date on when the car would be delivered then the same for the return. Very pleasant. Enjoyable to work with.